When you’re not using TunnelBear, the helper tool also makes sure all your internet settings are returned back to normal. This tap-and-hold method is applicable for the apps installed. It helps your Bear create a stable connection to our secure VPN servers. Then click the X that appears on the left upper corner of TunnelBear to perform the uninstall. If you continue to run into issues installing TunnelBear, make sure to reach out to our friendly Support Bears so that they can assist you further. The helper tool is part of the TunnelBear VPN on MacOS. A reboot of your computer after uninstalling can help ensure that all bits and pieces are removed properly. Your Bear is designed to uninstall itself this way and won't leave behind bits and pieces. Make sure to uninstall TunnelBear through Control Panel on Windows, or by dragging it to the trash on MacOS. System cleaners have been known to leave remnants of previous TunnelBear installations behind which can cause problems when you're trying to update or reinstall TunnelBear. The User Name should be filled out by default. Enter your computer's administrator password to allow the helper tool to install (Note: This is the same password you use to unlock your computer or install new programs, not your TunnelBear password). Avoid using any third party system cleaners For more information on the helper tool, check out this article. You can always disable third party programs temporarily while you install TunnelBear then re-enable them as soon as you're set up. We know that many users cannot live without their firewall and anti-virus programs, but it's not uncommon for programs like these to interfere with your installation of TunnelBear. Temporarily disable third party security programs that might be interfering You can download the app by heading to our downloads page. For Windows and MacOS, that would be our website. The TunnelBear app should only be downloaded from secure sources. Make sure you're downloading the app from our website The following steps can help if you're running into any issues installing TunnelBear on your computer.
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